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I went down to the front desk to see what we could do where I was rudely greeted by Andrea, the night auditor. We deemed that unacceptable as it is visibly soiled. When he arrived with them, we were expected to change it ourselves.

We called the front desk and the male night Staff member begrudgingly agreed to bring linens. There were no linens, blankets or clean pillows to change it. When we pulled the couch out we found dirty sheets and towels were on it and mold on the mattress. We attended the Morgan Wallen concert and returned to our room after midnight. They did upgrade us to a suite with a pull out couch. Initially we were expected to stay in a single king room with 3 adults and had to contact our concierge to get a room with additional sleeping arrangements. We booked our room through the Horseshoe as two Diamond Plus members.

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